2023.10.04 [Screw Rescue Report] Spinning Reel (Shimano Stella SW)

This report is a Screw Rescue record from a customer in Amakusa City, Kumamoto Prefecture, Kyushu, Japan.

★ Issue

"The head of one screw inside a Shimano Stella SW reel is broken. The purpose is to overhaul the reel. When I contacted the manufacturer's maintenance service, they informed me that they are very busy, and even after a month, they haven't started the repair yet. I had no choice but to seek assistance."

★ Work Log

"When I disassembled it, the screw's head was already missing. It is highly likely that the previous owner is the cause. After researching online, it seems that a thread-locker might have been used in that area. I would like to send it to your company for repair. Please help me." We received this email and, under the watchful eye of Urus-kun, the Screw Rescue Team started an emergency operation.

★ Method

We used a range of tools in development to remove the screw and make a new thread by tapping, fixing the issue.

★ Customer Appreciation

"We would like to express our gratitude for your prompt and meticulous work on the screw removal request for our reel. It was a lifesaver because sending it to the manufacturer would have taken a long time, and there was a possibility of expensive parts replacement. We are thankful for the advancements in technology and tools." We received this delightful feedback 🦖.

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