2023.01.11 [Screw Rescue Report] FUJITSU Laptop PC Screw

This is a Screw Rescue Report from Fukushima Ward, Osaka City, Japan.

★Issue Description:

The customer reported an issue with their laptop (FUJITSU LIFEBOOK) where the screws on the back panel had come loose. In an attempt to tighten them using a screwdriver, the customer accidentally stripped the screw hole. Unsure of what to do next, they sought guidance on a solution and inquired about a suitable screw removal pliers size.

★Work Log:

Upon examining the photos of the damaged screws, we determined the appropriate Neji-Mogura (So called Socket Screw Extractor). These tools were promptly dispatched to the customer. After receiving the tools, the customer proceeded with the repair themselves.

★Customer Appreciation:

In a delightful follow-up, the customer shared their positive experience: "After trying the Mogura you sent, removing the screw was incredibly easy, and I was able to replace it with a new one. Thank you very much for your assistance." 🦖

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